Product and Brand Information
This page explains the role of London Point Ltd when products and third-party brand names are displayed on our website.
About London Point Ltd
London Point Ltd is an independent UK online retailer offering furniture, home, garden and lifestyle products through londonpoint.co.uk.
London Point Ltd is responsible for orders placed through this website, including customer communications, payment processing, delivery support, returns and eligible refunds.
Our Role as Retailer
Unless a product page clearly states otherwise, London Point Ltd acts as the retailer and is not the designer or manufacturer of the product.
A product being displayed or sold on our website does not mean that London Point Ltd is an official distributor, authorised reseller, representative or commercial partner of the relevant brand.
London Point Ltd does not claim an endorsement, partnership or authorised relationship with a brand unless that relationship is specifically stated and supported by appropriate documentation.
Product Information
We aim to provide clear information about each product offered through our website.
Relevant information may include:
- The product name and description.
- Available sizes, colours or options.
- Product measurements and materials, where applicable.
- Images showing the product.
- The price and VAT information.
- Estimated delivery information.
- Any applicable product instructions or limitations.
Please review the complete product page, including measurements and available options, before placing an order.
Product colours may appear slightly different depending on screen settings, lighting and photography. Packaging or minor product details may also change, provided that the supplied product continues to match its material description and essential characteristics.
Product Condition
The condition of a product will be stated on its product page where relevant.
If a product is described as new, it will be supplied as a new product. Any different condition, such as refurbished, previously opened or clearance stock with known imperfections, will be disclosed before purchase where applicable.
Brand Names and Trademarks
Brand names, product names, logos and trademarks displayed on this website belong to their respective owners.
They are used only to identify and describe the relevant products.
The display of a third-party brand name or trademark does not indicate that the brand owner sponsors, endorses or is affiliated with London Point Ltd.
Product Images
Product images are provided to help customers identify and understand the relevant product.
Images may include different viewing angles, room settings or illustrative lifestyle scenes. Accessories or decorative items shown in an image are not included unless they are expressly listed in the product description.
Please refer to the written product description and the list of included components before ordering.
Product Availability
All products are subject to availability.
Adding a product to your basket does not reserve it. An order is accepted only when London Point Ltd sends a dispatch confirmation or otherwise confirms acceptance.
If a product becomes unavailable after an order is placed, we will contact you and provide an appropriate option, which may include cancelling the affected product and issuing a full refund for it.
Product Concerns
If you believe that a product received from London Point Ltd is damaged, faulty, incorrect or materially different from its description, please contact us as soon as reasonably possible.
Please provide your order number, a description of the issue and relevant photographs where reasonably required.
London Point Ltd will review the matter and provide an appropriate remedy in accordance with our Returns & Refund Policy and applicable UK consumer law.
Company Information
| Business information | Details |
|---|---|
| Legal business name | London Point Ltd |
| Company registration number | 15666606 |
| VAT registration number | 474448071 |
| Registered office |
124 City Road London EC1V 2NX United Kingdom |
London Point Ltd is registered in England and Wales.
Our registered office is used for company administration and correspondence. It is not a retail showroom, customer collection point or product return address.
Contact Us
If you have a question about a product before or after purchase, please contact:
London Point Ltd
Email: sales@londonpoint.co.uk
Telephone: 020 3916 6120
Mobile: +44 7507 919525
Business hours: Monday to Friday, 9:00 AM to 5:00 PM, UK time