Refund policy

At London Point, we aim to provide a hassle-free return process for our customers. Please review our policy below:

30-Day Money Back Guarantee

   •    We offer a 30-Day Money Back Guarantee on all our products, giving you peace of mind when shopping with us.

   •    Items must be returned:

        •      In their original packaging.

        •      In an unused and resale able condition.

 

Return Eligibility

To ensure the quality of returned products, the following items are non-returnable unless faulty:

  •    Bespoke, Hand Crafted, made-to-order, personalised, clearance, and bulk-order (3+ units) items are excluded from returns unless an incorrect item was delivered due to our error.

   •    Mattresses, bedding, and other close-contact items that have been removed from their packaging (for hygiene reasons).

 

Refund Process

   •    Refunds are processed within 3-5 working days of receiving and inspecting the returned item.

   •    Refunds will be issued to the original payment method.

Return Costs

   •    For non-faulty returns, a return fee will apply to cover courier and administrative costs:

        •      Small items: £10–£30.

        •      Large items: £30–£75.

   •    For faulty or damaged items, we will arrange a return or replacement at no additional cost to you.

 

How to Return an Item

     1.          Contact Us: Reach out to our team at sales@londonpoint.co.uk with your order details to initiate a return.

     2.          Provide Evidence (if applicable): For faulty or damaged items, we may ask for photos or videos for preliminary assessment.

     3.          Return the Item: Once approved, you will receive instructions to return the item, or we will arrange a collection.

Damaged or Faulty Items

   •    Any damage or fault must be reported within 48 hours of delivery and prior to fitting.

   •    We will provide a free replacement or repair for damaged or faulty items. If repair or replacement is not possible, a full refund will be issued.

Important Notes

   •    If an item is returned without prior authorization, we reserve the right to reject the return.

   •    Items must be returned in their original condition and packaging.

   •    For large items, ensure safe and accessible conditions for courier collections to avoid delays.

 

Questions

If you have any questions contact us 

LONDON POINT LTD

124 CITY ROAD

LONDON

UNITED KINGDOM EC1V 2NX

Registration No: 15666606

Telephone: 07507919525

E-mail: sales@londonpoint.co.uk