Privacy policy

This Privacy Policy explains howΒ London Point Ltd ("London Point", "we", "our" or "us") collects, uses, stores and protects your personal information when you visit our website, place an order, contact us or use our services.

Who We Are

London Point is the trading name of London Point Ltd, a private limited company registered in England and Wales.

Company Information

  • Legal Business Name: London Point Ltd
  • Company Registration Number: 15666606
  • VAT Registration Number: 474448071
  • Registered Office: 124 City Road, London, EC1V 2NX, United Kingdom
  • Email:Β sales@londonpoint.co.uk
  • Telephone: 02039166120
  • Mobile: +44 7507919525
  • Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)

For the purposes of UK data protection law, London Point Ltd is the data controller responsible for the personal information collected through this website.

Information We Collect

Depending on how you interact with our website, we may collect the following information:

  • Your name, billing address, delivery address, email address and telephone number.
  • Order information, purchase history, returns, refunds and customer support enquiries.
  • Payment confirmation details. We never store your full payment card details on our website.
  • Technical information including your IP address, browser type, device information, website activity and cookie data.
  • Your marketing preferences where you choose to receive promotional communications.

How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders.
  • Arrange payment processing and help prevent fraud.
  • Deliver products and manage returns, refunds or replacements.
  • Respond to enquiries and provide customer support.
  • Send order confirmations, delivery updates and important service communications.
  • Improve our website, products and customer experience.
  • Send marketing communications where you have given consent or where permitted by law.
  • Meet our legal, accounting and regulatory obligations.

Legal Basis for Processing

We process your personal information where necessary to fulfil our contract with you, comply with legal obligations, protect our legitimate business interests, prevent fraud or where you have provided your consent.

Sharing Your Information

We only share personal information where necessary to operate our business and provide our services. This may include:

  • Shopify and website hosting providers.
  • Secure payment processors and fraud prevention partners.
  • Delivery companies, suppliers and fulfilment partners.
  • Email, marketing, analytics and customer support providers.
  • Professional advisers, regulators or public authorities where required by law.

We only share the minimum information necessary for each purpose.

International Data Transfers

Some of our trusted service providers may process personal information outside the United Kingdom. Where this occurs, appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Cookies

Our website uses cookies and similar technologies to operate essential website functions, remember your preferences, improve website performance, analyse visitor activity and support marketing where applicable.

You can manage or disable cookies through your browser settings. Please note that some cookies are essential for the website and checkout process to function correctly.

Marketing Communications

If you choose to receive marketing emails from us, you may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly at sales@londonpoint.co.uk.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes outlined in this Privacy Policy and to comply with our legal, tax, accounting, fraud prevention and dispute resolution obligations.

Your Privacy Rights

Depending on your circumstances, you may have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request deletion of your personal information.
  • Request restriction of processing.
  • Object to certain types of processing.
  • Withdraw consent where processing relies on your consent.

To exercise any of these rights, please contact us at sales@londonpoint.co.uk.

Keeping Your Information Secure

We use appropriate technical and organisational security measures to help protect your personal information. While we take reasonable precautions, no online system or method of electronic storage can be guaranteed to be completely secure.

Complaints

If you have any concerns about how we handle your personal information, we encourage you to contact us first so that we can work to resolve the matter promptly.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority for data protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements or the services we provide. The latest version will always be published on this page.