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Thank you for shopping with London Point Ltd. We are committed to processing and delivering your order as efficiently as possible. Please read the information below before placing your order.
Delivery Area
We currently deliver to addresses within the United Kingdom.
Order Processing
Once your order has been placed and payment has been successfully received, it will normally be processed within 3 working days.
Orders are processed Monday to Friday, excluding weekends and UK public holidays.
Estimated Delivery Times
| Stage | Estimated Time |
|---|---|
| Order Processing | 3 Working Days |
| Delivery Transit | 2–4 Working Days |
| Total Estimated Delivery | 5–7 Working Days |
Please note that these delivery times are estimates and may occasionally vary due to factors outside our control.
Shipping Costs
There are no additional delivery charges added at checkout.
Order Tracking
When tracking information is available, you will receive an email with your tracking details after your order has been dispatched.
Delivery Delays
While we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur due to courier services, severe weather conditions, public holidays or other circumstances beyond our reasonable control.
If your order has not arrived within the expected delivery period, please contact our customer support team and we will be happy to assist.
Incorrect Delivery Information
Customers are responsible for ensuring that all delivery information is accurate before completing their purchase.
London Point Ltd cannot accept responsibility for delays or failed deliveries resulting from incorrect or incomplete address information provided during checkout.
Damaged or Missing Items
If your order arrives damaged or if any items are missing, please contact us as soon as possible. Where appropriate, please include photographs of the packaging and the affected items so we can investigate and resolve the issue promptly.
Contact Us
If you have any questions regarding shipping or your delivery, please contact us.
London Point Ltd
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT)
Delivery estimates are provided in good faith and begin once your order has been processed. During exceptionally busy periods, courier delays may occasionally extend delivery times.
At London Point Ltd, we want you to shop with confidence. If you are not completely satisfied with your purchase, we are here to help. Please read our Returns & Refund Policy carefully before requesting a return.
30-Day Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, items must:
- Be in their original condition, unused, or handled only as reasonably necessary to inspect them.
- Be returned with all original packaging, accessories, manuals, labels, and any included items where applicable.
- Include proof of purchase or your order number.
For change-of-mind or other non-defective returns, items must be returned in a resaleable condition.
Items That Cannot Be Returned
For hygiene, safety, legal, or product-specific reasons, some items cannot be returned unless they are faulty, damaged, incorrect, or not as described.
These may include:
- Personal care products.
- Opened hygiene products.
- Perishable goods.
- Gift cards.
- Personalised, custom-made, or made-to-order products, where applicable.
- Products clearly marked as non-returnable before purchase.
Damaged, Faulty, Incorrect or Not as Described Items
If your order arrives damaged, faulty, incorrect, or not as described, please contact us as soon as possible after delivery.
To help us resolve your request quickly, please include:
- Your order number.
- A clear description of the issue.
- Clear photographs showing the problem, where applicable.
We will review your request and arrange an appropriate solution in accordance with your consumer rights. This may include a repair, replacement, exchange, or refund, depending on the circumstances.
How to Request a Return
To start a return, please contact our Customer Support team before sending any items back.
Email: sales@londonpoint.co.uk
All returns are processed by post. Because we ship directly from authorized manufacturer distribution hubs to offer the best pricing, your item will be returned directly to the authorized brand warehouse closest to your location. Once you contact us, our team will provide your Return Merchandise Authorization (RMA) along with the specific authorized manufacturer warehouse routing address within 48 hours.
Please note: Our corporate registration office at 124 City Road, London, EC1V 2NX is for administrative purposes only; physical product returns cannot be accepted at this desk and must be sent to the designated manufacturer warehouse route provided by support.
Exchanges
We accept exchanges for eligible items, subject to product availability. To request an exchange, please contact our Customer Support team before returning your item.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method.
Where a refund is due, we aim to process it within 5 days of receiving the returned item or confirming that you are entitled to a refund, as applicable.
Please note that your bank or payment provider may take additional time to process and post the refund to your account.
Return Shipping
For change-of-mind or other non-defective returns, the customer is responsible for return shipping costs unless we confirm otherwise in writing.
A free return label is not included for change-of-mind or other non-defective returns. If we provide a return label for this type of return, any applicable cost will be explained before you send the item back.
If the item is faulty, damaged, incorrect, or not as described, London Point Ltd will arrange the appropriate solution in accordance with applicable UK consumer rights.
We do not charge any restocking fees for approved returns.
Original Delivery Charges
Where required by law, we will refund the standard delivery charge paid for the original order. If you selected a more expensive delivery option, only the standard delivery amount may be refunded.
Nothing in this Returns & Refund Policy affects your statutory rights under applicable UK consumer protection legislation.
Need Assistance?
If you have any questions regarding returns or refunds, please contact us.
London Point Ltd
Email: sales@londonpoint.co.uk
Telephone: 02039166120
Mobile: +44 7507 919525
Business Hours: Monday-Friday, 9:00 AM - 5:00 PM (GMT)
