جهات الاتصال
Thank you for visiting London Point Ltd. If you have a question about a product, order, payment, delivery, return or refund, please contact us using the information below.
Customer Support
| Contact method | Details |
|---|---|
| sales@londonpoint.co.uk | |
| Telephone | 020 3916 6120 |
| Mobile | +44 7507 919525 |
| Business hours | Monday to Friday, 9:00 AM to 5:00 PM, UK time |
Our customer support service is closed on weekends and UK public holidays.
Company Information
| Business information | Details |
|---|---|
| Legal business name | London Point Ltd |
| Company registration number | 15666606 |
| VAT registration number | 474448071 |
| Registered office |
124 City Road London EC1V 2NX United Kingdom |
London Point Ltd is registered in England and Wales.
Our registered office is used for company administration and correspondence. It is not a retail showroom, collection point or product return address.
Please do not send product returns to the registered office. Contact our Customer Support team first so that we can review your request and provide the correct return instructions and return address.
Information to Include
To help us respond efficiently, please provide:
- Your full name.
- Your order number, where applicable.
- The product name, where applicable.
- A clear description of your enquiry.
- Relevant photographs or videos if your enquiry concerns a damaged, faulty, missing or incorrect product.
Please do not include payment card details, account passwords or other sensitive financial information in your email.
Response Times
We aim to respond to customer enquiries within one working day.
Responses may take slightly longer during weekends, UK public holidays or unusually busy periods. Enquiries received outside our business hours will be reviewed on the next working day.
Order and Delivery Enquiries
For enquiries about an existing order, please include your order number and the email address used during checkout.
If your enquiry concerns delivery, please also include the delivery postcode and any available tracking information.
Returns and Refunds
Before returning a product, please contact us at sales@londonpoint.co.uk.
London Point Ltd will review your request and provide the applicable return instructions. Please refer to our Returns & Refund Policy for further information about eligibility, return shipping and refund processing.
Our Commitment
London Point Ltd is committed to providing customers with clear product information, transparent policies and reasonable support before and after an order is placed.