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Thank you for shopping with London Point Ltd. This Shipping Policy explains where we deliver, our estimated delivery times, shipping costs and what to do if there is a problem with your delivery.
Delivery Area
We currently deliver to eligible addresses within the United Kingdom.
Delivery availability will be confirmed when you enter your delivery address during checkout. We do not currently offer international delivery through our website.
Shipping Costs
Standard delivery is free for eligible UK orders.
No additional standard delivery charge will be added during checkout.
Order Processing
After your order has been placed and payment has been successfully received, we will normally process the order within 3 working days.
Orders are processed Monday to Friday, excluding UK public holidays.
Orders placed during weekends or UK public holidays will begin processing on the next working day.
Estimated Delivery Times
| Delivery stage | Estimated time |
|---|---|
| Order processing | Up to 3 working days |
| Delivery after dispatch | Approximately 2–4 working days |
| Total estimated delivery time | Approximately 5–7 working days |
Working days are Monday to Friday and exclude UK public holidays.
The estimated total delivery time begins on the first working day after your order and payment have been confirmed.
Delivery dates and timeframes are estimates rather than guaranteed appointment times unless London Point Ltd has specifically confirmed a delivery date in writing.
Order Confirmation and Dispatch
After placing your order, you will receive an order confirmation using the email address provided during checkout.
When your order has been dispatched, we will send a dispatch confirmation. Where tracking is available, the dispatch email will include a tracking link or tracking number.
Some orders containing more than one product may arrive in separate deliveries. Where this happens, you will not be charged an additional standard delivery fee.
Tracking Your Order
Where tracking information is available, you can use the tracking details provided in your dispatch email to check the progress of your delivery.
Tracking information may take a short time to update after the order has been dispatched.
If you have not received tracking information or require assistance locating your order, please contact London Point Ltd using the details below.
Delivery Delays
We aim to deliver all orders within the estimated timeframe. However, delivery may occasionally be affected by severe weather, courier disruption, public holidays, unusually high order volumes or other circumstances outside our reasonable control.
If we become aware of a significant delay, we will make reasonable efforts to contact you using the information provided with your order.
If your order has not arrived within the estimated delivery period, please contact us. London Point Ltd will review the delivery status and assist you with the next steps.
Nothing in this Shipping Policy limits your statutory rights concerning delayed or undelivered goods.
Our Responsibility for Delivery
London Point Ltd remains responsible for your order until it has been delivered to you or to another person identified by you to receive it, except where you independently arrange a delivery service that was not offered by us.
If a delivery problem occurs, please contact London Point Ltd. We will communicate with the relevant delivery provider where an investigation is required.
Correct Delivery Information
Please check that your name, telephone number, email address and delivery address are complete and accurate before submitting your order.
If you notice an error after placing your order, contact us as soon as possible. We will try to update the details before dispatch, but we cannot guarantee that changes will be possible after an order has entered processing or has been dispatched.
If an order is returned because the delivery information supplied during checkout was incorrect or incomplete, we will contact you to discuss the available options. A reasonable redelivery cost may apply where appropriate, and any cost will be explained before redelivery is arranged.
Delivery Access
You are responsible for ensuring that the delivery address can be accessed safely and that the product can reasonably fit through entrances, doorways, stairways, lifts and other access points where applicable.
Please check product measurements before ordering larger items such as furniture.
If you believe there may be an access issue, please contact us before placing your order.
Missed or Unsuccessful Delivery
If nobody is available to receive the order, the delivery provider may leave instructions explaining how to arrange redelivery or collection, where applicable.
Please follow the instructions provided by the delivery provider or contact London Point Ltd if you require assistance.
Additional costs may apply if repeated delivery attempts or redelivery are required because nobody was available at the agreed delivery address. Any applicable charge will be explained before a new delivery is arranged.
Damaged, Missing or Incorrect Products
Please inspect your order as soon as reasonably possible after delivery.
If a product arrives damaged, part of the order is missing or you receive an incorrect product, please contact London Point Ltd as soon as possible.
Please provide:
- Your order number.
- The name of the affected product.
- A clear description of the problem.
- Photographs of the product and packaging where reasonably required.
Photographs may help us investigate the issue but requesting them does not affect your statutory consumer rights.
London Point Ltd will review the matter and provide an appropriate resolution in accordance with your consumer rights.
Changes or Cancellation Before Dispatch
If you need to request a change or cancellation, contact us as soon as possible.
We will try to accommodate your request, but we cannot guarantee that an order can be changed or cancelled after it has entered processing or has been dispatched.
If the order has already been dispatched, you may need to follow the returns process described in our Returns & Refund Policy.
Contact Us
If you have questions about shipping, tracking or delivery, please contact:
London Point Ltd
Email: sales@londonpoint.co.uk
Telephone: 020 3916 6120
Mobile: +44 7507 919525
Business hours: Monday to Friday, 9:00 AM to 5:00 PM, UK time