Shipping policy

Thank you for shopping with London Point Ltd. We are committed to processing and delivering your order as efficiently as possible. Please read the information below before placing your order.

Delivery Area

We currently deliver to addresses within the United Kingdom.

Order Processing

Once your order has been placed and payment has been successfully received, it will normally be processed within 3 working days.

Orders are processed Monday to Friday, excluding weekends and UK public holidays.

Estimated Delivery Times

Please note that these delivery times are estimates and may occasionally vary due to factors outside our control.

Shipping Costs

There are no additional delivery charges added at checkout.

Order Tracking

When tracking information is available, you will receive an email with your tracking details after your order has been dispatched.

Delivery Delays

While we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur due to courier services, severe weather conditions, public holidays or other circumstances beyond our reasonable control.

If your order has not arrived within the expected delivery period, please contact our customer support team and we will be happy to assist.

Incorrect Delivery Information

Customers are responsible for ensuring that all delivery information is accurate before completing their purchase.

London Point Ltd cannot accept responsibility for delays or failed deliveries resulting from incorrect or incomplete address information provided during checkout.

Damaged or Missing Items

If your order arrives damaged or if any items are missing, please contact us as soon as possible. Where appropriate, please include photographs of the packaging and the affected items so we can investigate and resolve the issue promptly.

Contact Us

If you have any questions regarding shipping or your delivery, please contact us.

London Point Ltd

Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT)