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These Terms of Service govern your use of the London Point website and apply to all purchases made through our online store. By accessing our website or placing an order, you agree to be bound by these Terms.

About Us

London Point is the trading name of London Point Ltd, a private limited company registered in England and Wales.

Company Information

  • Legal Business Name: London Point Ltd
  • Company Registration Number: 15666606
  • VAT Registration Number: 474448071
  • Registered Office: 124 City Road, London, EC1V 2NX, United Kingdom
  • Email:  sales@londonpoint.co.uk
  • Telephone: 02039166120
  • Mobile: +44 7507919525
  • Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)

Using Our Website

You agree to use our website lawfully and responsibly. You must not misuse the website, attempt unauthorised access, introduce malicious software, interfere with its operation, or use it for any unlawful or fraudulent purpose.

Products and Product Information

We make every reasonable effort to ensure that product descriptions, images, prices, availability and delivery information are accurate. However, product colours and appearance may vary slightly due to screen settings or manufacturer updates.

If we discover an error relating to pricing, availability or product information after an order has been placed, we may contact you to discuss the issue, offer an alternative or cancel the order and provide a full refund where appropriate.

Prices and Payment

All prices displayed on our website are shown in British Pounds Sterling (GBP).

The total amount payable, including any applicable taxes and delivery charges, is clearly displayed during checkout before you confirm your order.

Payment must be successfully authorised before your order can be accepted and processed. Payments are securely handled through trusted third-party payment providers.

Orders and Acceptance

After placing an order, you will receive an order confirmation email acknowledging receipt of your order. This email does not constitute acceptance of your order.

Your order is accepted when it has been dispatched or when we otherwise confirm acceptance.

We reserve the right to refuse or cancel an order where:

  • A product is unavailable.
  • Payment cannot be authorised.
  • Delivery cannot reasonably be completed.
  • Product information or pricing contains an error.
  • Fraudulent or suspicious activity is suspected.

Delivery

Information regarding delivery times, shipping methods and delivery charges can be found in our Shipping Policy. Estimated delivery times are provided for guidance and may occasionally vary due to circumstances beyond our reasonable control.

Returns and Refunds

If you wish to return an item or request a refund, please refer to our Returns & Refund Policy for full details of the process and your eligibility.

Nothing in these Terms limits or excludes your statutory rights under applicable UK consumer law.

Product Suitability

Customers are responsible for ensuring that products are suitable for their intended use before placing an order.

For furniture or large items, please ensure that products will fit through doorways, hallways, staircases, lifts and into the intended room before ordering.

Promotions and Discount Codes

Promotional offers and discount codes may be subject to additional terms and conditions. Unless otherwise stated, discount codes cannot be applied after an order has been placed.

We reserve the right to amend or withdraw promotions at any time where necessary.

Intellectual Property

All content available on this website, including text, graphics, logos, images, page layouts and design elements, is owned by or licensed to London Point Ltd and is protected by applicable intellectual property laws.

You may not reproduce, distribute or use any website content without prior written permission except where permitted by law.

Third-Party Websites

Our website may include links to third-party websites for your convenience. We are not responsible for the content, security or privacy practices of external websites.

Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or any rights you have under UK consumer law.

To the fullest extent permitted by law, London Point Ltd shall not be liable for indirect or consequential losses, loss of profit, business interruption or loss of opportunity arising from your use of our website or products.

Events Beyond Our Control

We are not responsible for delays or failure to fulfil our obligations where caused by events beyond our reasonable control, including courier disruption, supplier delays, severe weather, industrial action, technical failures or other unforeseen circumstances.

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, legal obligations or website services. The latest version will always be published on this page.

Governing Law

These Terms of Service are governed by the laws of England and Wales. If you are a consumer living elsewhere in the United Kingdom, you may also benefit from any mandatory legal protections that apply in your place of residence.